When you or others in your organization mention the term “template” for policies and procedures (P&P), do you really know what type of template you or they are talking about? It is a fact: there is much confusion and misunderstanding about what is meant by “template” and the expectation of using a template for developing or communicating P&P content. Join the recognized P&P authority Raymond Urgo as he defines three types of templates and clarifies their purposes and limitations. He will reveal why people are tempted toward templates for solutions and fall victim to templates for the wrong reasons resulting in poor P&P content.